Política de envío
1. Order Processing
All orders are processed within 1 to 3 business days after payment confirmation.
During high-demand periods, processing may take a little longer, but we will always notify you of any delays.
2. Estimated Delivery Times
Delivery times vary depending on the customer’s location:
United States & Canada: 7–12 business days
United Kingdom: 8–14 business days
Western Europe (Germany, France, Spain, Italy, Netherlands, Belgium, Switzerland, Austria, etc.): 10–15 business days
Northern Europe (Denmark, Sweden, Norway, Finland, Ireland): 10–16 business days
Southern Europe (Portugal, Greece, etc.): 10–16 business days
Eastern Europe (Czech Republic and nearby countries): 12–18 business days
Australia & New Zealand: 10–18 business days
Asia (Japan, South Korea, Singapore, Malaysia): 10–16 business days
United Arab Emirates & Middle East: 10–15 business days
(These are estimates; delays due to customs, local carriers, or external factors are beyond our control.)
3. Shipping Costs
Shipping costs are calculated and displayed at checkout.
For returns, a flat return shipping fee applies, as explained in our Return Policy.
4. International Shipping
We currently ship to all countries enabled at checkout (including Europe, North America, Asia-Pacific, and the Middle East).
The customer is responsible for any import duties, customs fees, or local taxes applicable in their country.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.
We recommend checking the tracking regularly to stay updated on your delivery status.
6. Shipping Address
The customer is responsible for providing a complete and accurate shipping address.
Valoris Nova is not liable for lost packages due to incomplete or incorrect addresses provided by the customer.
7. Failed or Returned Deliveries
If an order is returned to Valoris Nova due to an incorrect address or refusal at customs, the customer will
be responsible for covering the reshipping cost.